To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Allison H., 07/20/2021
Today is a day my faith in humanity is restored! I have always felt more then confident in our Mechanics at MC Automotive but today is one of many days that ensured me we are in the BEST hands. Our new to us Yukon XL Denali was presenting issues with the dash and starting or not starting. I brought the vehicle in on very short notice and when picked it up it was working fine. It would not present the multiple errors bc the car was not having issues starting at the time. Joe, noticed my positive battery connection was loose. Thinking this may have been a contributor or cause. On my drive home the car finally worked perfectly. I made a stop before heading home and when attempting to restart my vehicle I was unsuccessful after multiple tries. I reached out to Christin in the office who kindly listened to all of my concerns and advised me to call Mike, the owner of the shop. He was extremely helpful and willing to do whatever needed to be done to get me up and running!
. He sent his Mechanic, Joe to my rescue with a machine to read any errors and attempt to start the vehicle. After working very hard for well over an hour in the heat and sweating it was decided it may be an issue for the Dealership itself to reprogram modules or correct issues. But also offered that if it was determined that the error codes or issues did not need to be programmed by the dealership then I could bring it back to him and he would do whatever needed to try and fix it. He took so much time and effort out of his day as did Christin and Mike to answer my calls, and my concerns immediately. It feels like family there and who wouldn't want family working on their cars? I will always and forever as long as they are in operation...continue to bring my vehicles to them. Hands down they are the BEST automotive repair shop I have ever been to. If only everyone operated this way and treated their customers with such care the world would be so much better!!!!!!!!