Parts Plus Car Care Center Customers who received the North American
Warranty Statement are protected from unexpected repairs on both parts and
labor for 24,000 miles or 24 months, whichever comes first. If you have a
problem with a covered repair performed at a Parts Plus Car Care Center
simply call 1-877-252-4609 (toll-free). The Warranty Administrator will
direct you to a Car Care Center in the market for repairs. If there is no
Car Care Center in the market, they will direct you to one of more than
35,000 participating repair facilities for service. The repair facility will
obtain authorization from the Warranty Administrator and perform the repair
on your vehicle. Once the repair is completed, the shop will contact the
Warranty Administrator. You pay nothing for covered repairs.
If you are within 25 miles of the original repair shop, the Warranty Administrator will direct you back to that shop.
Nationwide Warranty Coverage
The North American Warranty covers parts and labor for a period of 24 months or 24,OOO miles, whichever comes first.
Normal Warranty Coverage can include:
- Air conditioning, heating and climate control systems
- Engine cooling system(s)
- Engine performance or drivability services and repair
- Fuel system(s)
- Electronic engine management system and other on-board computer systems (engine, body, brake and suspension computers), cruise control systems
- Brake system(s)
- Starting and charging systems
- Electrical system(s)
- Exhaust system(s)
- Ignition system(s)
- Steering/suspension systems, wheel bearings, CV joints, half-shafts and driveshafts
- Other minor repairs
- *Towing & Rental Car
Service & Vehicles NOT Covered by the North American Warranty outside of the 25-mile radius of the original service dealer:
- Any internal repairs or replacement of internal components, or
replacement of engine assembly.
- Automatic - any internal repair or component replacement
requiring the removal of the automatic transmission or transaxle from the
vehicle or disassembly of the same.
- Manual - any internal repair or component replacement requiring
the removal of the transmission or transaxle from the vehicle or disassembly
of the same.
- Clutches - Clutch component or assembly repair or replacement.
DRIVE AXLE/DIFFERENTIAL ASSEMBLY
- Any repair or component replacement requiring the removal of
internally lubricated components or replacement of the drive/axle
BODY, PAINT, MOLDING REPAIR
Allison H., 07/20/2021
Today is a day my faith in humanity is restored! I have always felt more then confident in our Mechanics at MC Automotive but today is one of many days that ensured me we are in the BEST hands. Our new to us Yukon XL Denali was presenting issues with the dash and starting or not starting. I brought the vehicle in on very short notice and when picked it up it was working fine. It would not present the multiple errors bc the car was not having issues starting at the time. Joe, noticed my positive battery connection was loose. Thinking this may have been a contributor or cause. On my drive home the car finally worked perfectly. I made a stop before heading home and when attempting to restart my vehicle I was unsuccessful after multiple tries. I reached out to Christin in the office who kindly listened to all of my concerns and advised me to call Mike, the owner of the shop. He was extremely helpful and willing to do whatever needed to be done to get me up and running! . He sent his Mechanic, Joe to my rescue with a machine to read any errors and attempt to start the vehicle. After working very hard for well over an hour in the heat and sweating it was decided it may be an issue for the Dealership itself to reprogram modules or correct issues. But also offered that if it was determined that the error codes or issues did not need to be programmed by the dealership then I could bring it back to him and he would do whatever needed to try and fix it. He took so much time and effort out of his day as did Christin and Mike to answer my calls, and my concerns immediately. It feels like family there and who wouldn't want family working on their cars? I will always and forever as long as they are in operation...continue to bring my vehicles to them. Hands down they are the BEST automotive repair shop I have ever been to. If only everyone operated this way and treated their customers with such care the world would be so much better!!!!!!!!